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FAQ

General​

How does Overmind handle downtimes and outages?​

Overmind helps pre-empt issues by identifying potential risks and hidden dependencies before changes are deployed, thereby minimizing the chances of downtime. However, in the event of an outage, Overmind's risk assessment tools can help quickly identify the root cause and mitigate the issue.

Can Overmind be integrated with existing CI/CD systems?​

Yes, Overmind is designed to integrate seamlessly with your existing CI/CD systems. This allows you to automate and orchestrate your infrastructure management workflows without needing to replace your current setup.

What technologies does Overmind support?​

Overmind supports a variety of technologies including:

  • Terraform
  • AWS
  • Kubernetes

How do I get started with Overmind?​

To get started with Overmind, follow these steps:

  1. Ensure your Terraform environment is set up and you have access to all required credentials.
  2. Install Overmind CLI on your system.
  3. Run overmind terraform plan from the root of your Terraform project to see the impact and potential risks of your changes.

Does Overmind upload any credentials or sensitive values?​

No, at no point are credentials or sensitive values uploaded to Overmind systems. The analysis is done in a way that ensures data privacy and security.

How can I get support or report an issue?​

You can get support or report an issue in several ways:

  • For community support, join our Discord.
  • For premium support, reach out according to your support tier.
  • To report bugs or request features, open an issue on our GitHub repository.

Are there any prerequisites for installing Overmind CLI?​

Yes, the prerequisites for installing Overmind CLI include:

  • A Terraform environment set up.
  • Access to all required credentials.
  • Ability to install and run the Overmind CLI.

Does Overmind provide automated assessments?​

Yes, Overmind provides an automated assessment of deployment risks with each change. This ensures that you can make informed decisions without the need for manual review.

Can Overmind handle manual processes efficiently?​

Yes, Overmind automates many of the steps involved in managing infrastructure changes, significantly reducing the time spent on reviews and approvals.

How does Overmind help with onboarding and productivity?​

Overmind reduces the reliance on tribal knowledge by automating risk assessments and providing clear, actionable insights. This allows expert staff to focus on productive work and helps newer staff get up to speed more quickly.

Usage​

What counts as a change in Overmind?​

In Overmind, a change is anytime a blast radius is calculated. This counts for both changes made in the app or via a CI run using our Github action. Usually, this aligns with the number of deployments you do, as you would check the blast radius before you run the deployment, then use Overmind to track the impact.

Does Overmind offer a multi-year option for subscription?​

Yes, Committed Use plans can be purchased as multi-year subscriptions. Please reach out to the Overmind Sales team at sales@overmind.tech to discuss multi-year agreements.

What is the difference between community and premium support?​

Overmind offers support options for all users on both free and PAYG tiers.

Community Support​

Community support is provided on a best-effort basis via our community Discord. There is no commitment to a specific response time.

Premium Support​

  • Critical » 24x7 hours
  • Major » 8 hours, 4 am - 8 pm (GMT), Mon - Fri
  • Minor » 48 hours, 4 am - 8 pm (GMT), Mon - Fri
  • General Guidance » 72 hours, 4 am - 8 pm (GMT), Mon - Fri

What currency is Overmind priced in?​

Overmind is priced in United States Dollars (USD).

What forms of payment do you accept?​

We accept payment in various forms depending on the type of plan you choose.

  • PAYG: Can be paid for via a credit card charged monthly.
  • Committed Usage: Payment can be made in two ways; either via purchase order and invoice or with a credit card on a monthly or annual basis.